FORBIDDEN FESTIVAL LTD TERMS & CONDITIONS – FORBIDDEN FOREST. (“Event”).
Terms and Conditions
GENERAL
These Terms and conditions (“T&Cs”) incorporate, and should be read together with, any vendor’s and/or agent’s terms or regulations, which you can obtain from the point of purchase from the official ticket agent. Your possession of this ticket constitutes your acceptance of these T&Cs.
“Forbidden Festival Ltd”, “Us”, “We”, “Our” means Forbidden Festival Ltd and/or its representatives, employees and subcontractors.
We reserve the right to implement restrictions/conditions before and during the Event to ensure it is safe. You must comply with any and all instructions given to you by Event staff and stewards and you may be evicted without a refund if you fail to comply.
We reserve the right to refuse admission or to remove any person from the site, without refund, for reasons of public safety (including for crowd surfing or moshing, or failure to comply with any measures put in place to combat the spread of Covid-19), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of these T&Cs.
You must not enter the site if you believe that you may have been infected with Covid-19 and/or you are displaying symptoms of Covid-19.
Tickets are for the Event and any billed Artists and attractions may be subject to change.
No trading or promotional activity is allowed within the site without Our prior written consent. Goods using unauthorised logos must be surrendered to Event staff.
By entering the site, you give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, including CCTV, filming by the police or security staff and/or for marketing.
These T&Cs are subject to change from time to time in our sole discretion and We will notify you by posting the amended T&CS to the Event website.
We shall have no liability for any loss, injury, illness or damage to any person or property sustained at the Event however caused (including by Us and Our agents) in any circumstances. Any personal property brought to the Event is at your own risk.
The nature of the event is a forest party , the ground is uneven with many trip hazards. By entering the event site the customer waives any rights or claims against Forbidden Festival Ltd in the event of any accident or injury sustained whilst within the event ground
Event opening times are subject to change and Forbidden Festival Ltd reserves the right to change these.
These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.
OPENING TIMES
Opening times are subject to change and at the discretion of Forbidden Festival Ltd.
CAMPING TICKET HOLDERS
Thursday 29th May – Doors open 12:00 (midday), last entry at 22:00(10PM)
Friday 30th May – Doors open 12:00 (midday), last entry at 22:00 (10PM)
Saturday 31st May – Doors open 10:00 (10AM), last entry at 16:00 (4PM)
Tickets will not be valid outside these times.
All Weekend ticket holders must have left the site by 12:00 (midday) on Monday 2nd June.
DAY AND WEEKEND NON-CAMPING TICKET HOLDERS
Saturday 31st May – Doors open 12:00 (midday), last entry at 16:00 (4PM)
Sunday 1st June – Doors open 12:00 (midday), last entry at 16:00 (4PM)
Stages will begin to close at 22:30 and the entire festival will close at 00:00 (midnight)
All day ticket holders must have left the site by midnight on the day their ticket is valid.
CAR PARK OPENING TIMES
Thursday 29th May – 10:00 (10AM) until 00:00 (midnight)
Friday 30th May – 10:00 (10AM) until 00:00 (midnight)
Saturday 31st May – 07:00 (7AM) until 00:00 (midnight)
Sunday 1st June – 10:00 (10AM) until 00:00 (midnight)
Monday 2nd June – CLOSES 12:00 (midday)
ENTRY
You must be 18+ to enter the Event.
Valid photographic ID is required upon entry to verify your E-Ticket and age. Suitable forms of valid photographic ID include your passport, driver’s licence and any photographic ID that carries the PASS logo. Photocopies are not acceptable.
There is no Re-Entry. If you leave the Event, you will not be permitted to enter again.
Camping is only permitted with a Weekend Camping Ticket. If you have a Day Ticket, or Non-Camping ticket, you will not be permitted to camp and must leave the Event by midnight.
If you arrive after last entry you will not be allowed into the festival site and your ticket will not be refunded
REFUNDS
All Tickets are strictly Non-Refundable.
Refunds are only considered if the Event is (i) cancelled in full and not rescheduled (if the Event is partially cancelled your refund will be a proportionate partial refund) or (ii) materially altered which is a change (other than a rescheduling) which, in Our opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. The following are not deemed to be ‘material alterations’: changes to the Event line-up; adverse weather conditions; changes to individual artists, bands or band members; curtailment of the Event where the majority of the Event is performed; and delays to starting a performance or the Event or (iii) by special exception determined by Forbidden Festival Ltd in its sole discretion.
Refunds must be requested from the point of purchase, no later than three months after the Event.
Booking fees are non refundable.
Personal arrangements relating to the Event including, but not limited to, travel, subsistence and accommodation are at your own risk and We shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.
AGE POLICY
All ticket holders must be 18+ by the time they enter the festival. Tickets can be purchased at 17, if they will have turned 18 by the time they enter the event.
Valid photographic ID is required upon entry to verify your E-Ticket and age. Suitable forms of valid photographic ID include your passport, driver’s licence and any photographic ID that carries the PASS logo. Photocopies are not acceptable.
TICKETS AND WRISTBANDS
All E-Tickets have a unique barcode. Duplicate E-Tickets will be refused at the gate and you will not be able to gain entry to the festival.
All E-Tickets are Non-Transferable and cannot be re-sold on the secondary market. Anyone found to be re-selling their ticket will get their tickets cancelled without refund and will be refused entry into the festival site
Tickets purchased from unauthorised sources may be rendered invalid and admission refused. Only wristbands issued by the Event in exchange for a valid ticket are valid for entry.
The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
Tickets must be exchanged for a wristband on first entry at a wristband exchange. No re-entry on tickets. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the Event.
Tickets must be valid, presented in full according to the authorised agents delivery methods and not altered or tampered with.
Tickets for this event have a unique barcode which will be scanned on entry and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket scanned will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.
If you have obtained this ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket/wristband shall be void, and all rights conferred on you or evidenced by such ticket/wristband, shall be void. If you seek to gain entry to the Event using a void ticket or wristband then we reserve the right to refuse you entry or evict you from the Event and you may be liable to legal action for trespass. Void tickets/wristbands are non-refundable.
Tickets/Wristbands cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Forbidden Festival Ltd.
Forbidden Festival Ltd will not issue duplicates for lost or stolen tickets or wristbands.
Tickets & wristbands remain the property of Forbidden Festival Ltd until the Event closes.
BAG POLICY
For security reasons, all bags in the arena must be smaller than an A4 sized piece of paper (height: 30cm, width: 21cm, depth: 8cm). There is a limit to one bag per person permitted into the Arena.
Camping ticket holders can bring 1x small suitcase or duffel bag alongside the arena bag.
SECURITY
Forbidden Festival Ltd reserves the right to evict customers without refund, and/or refuse admission where the Eviction Policy is breached. See Eviction Policy on website. *
Searching is a condition of entry and you may be searched anywhere on site at any time by security and detection dogs.
Without liability to you, We shall be entitled to confiscate any item(s) which may reasonably be considered to be a weapon (or used as a weapon) or which may cause danger, offence or disruption to any other person.
Any person suspected of carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the site without a refund.
Throwing gas, aerosol or similar canisters/containers onto fires is extremely dangerous and will lead to eviction.
DAMAGE/LOSSES
Forbidden Festival Ltd does not accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event. Attendance at this Event is at your own risk.
We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
BANNED ITEMS
Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons, unidentified substances, new psychoactive substances (NPS), illegal items, laser equipment/pens, megaphones, blowtorches, sky or ‘Chinese’ lanterns, petrol burners, sound systems, spray cans, tabards/high viz jackets, motorcycle helmets, personal drones or professional recording equipment, Gazebos, awnings and trailer tents.
Banned from arena – Bags larger than A4 in size, cans, alcohol of any kind, camping equipment, firewood, disposable barbeques, campsite stoves, audio recorders, umbrellas, glass, inflatable loungers, open drinks (PERMITTED items include – sealed ** water / soft drinks 500ml or less and empty reusable bottles of any size). Please refill your empty bottles at the water points inside the arena for free. If you need to bring specific food or drink or medication due to a pre-existing medical condition, please bring supporting medical evidence. **Bottles must be sealed and untampered or empty so that they are not used for bringing in alcohol to the arena.
No unauthorised vehicles will be allowed anywhere on site.
Excessive amounts of food, cigarettes and alcohol. Only bring enough for personal consumption. Alcohol is restricted to 12 cans per person, 500ml of spirits OR 1 litre of wine which must be decanted out of its glass bottle.
No animals are permitted on site.
There are no BBQ areas at the festival and BBQs and any kind of cooking equipment are not permitted on site.
We cannot accommodate campervans/caravans or motorhomes in any of our campsites.
Vehicles cannot access the camping site. Sleeping in vehicles is not permitted under any circumstances and car parks are patrolled.
We reserve the right to refuse structures which are excessively large for the number of occupants or which are considered a health and safety risk.
Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*. Items that are surrendered or confiscated will not be returned.
FIRE AND SAFETY
Fires are not permitted in the arena.
Fires are not permitted in the campsites.
The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.
Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e-cigs/vaping.
Excessive exposure to loud music may cause damage to your hearing.
Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
The use of drones or similar equipment for any reason is prohibited on or near the Event without written permission from Forbidden Festival Ltd.
INFORMATION & NOTIFICATION – ALL FORBIDDEN FESTIVAL LTD EVENTS
Access Facilities are available – please email info@forbidden-forest.co.uk or visit our website for further information.
Forbidden Festival Ltd events – visit forbidden-forest.co.uk.
You can find more information on how we process your data in our Privacy Policy (which can be found at https://www.forbidden-forest.co.uk/privacy-policy/).
Event website – forbidden-forest.co.uk for eviction policy*, confiscation/surrender policy, and safety and travel information. If any of these T&C’s are unclear, please contact info@forbidden-forest.co.uk.
EVICTION POLICY
We have a formal eviction policy on-site for festival-goers seen displaying, or inciting, inappropriate, offensive or illegal activity or behaviour.
Unacceptable behaviour that can lead to eviction includes, but is not limited to:
- Illegal activity
- Offensive or threatening behaviour
- Harassment and Abuse
- Hate Speech
- Throwing of objects in the direction of people
- Encouraging others to behave badly by incitement
- Preventing our security or emergency services reacting to a situation
- Taking tents with the intent of burning them
- Building bonfires
We take evicting very seriously and have spent every year reviewing our eviction policy with the police.
We have 1 eviction tent at the festival which is managed by a security contractor. They will independently assess each eviction based on the evidence and report provided by the escorting security. The festival-goer will have their details and photo taken. The festival-goer will be given a chance to make a statement, before any decision is made.
With the provided evidence and report, the security contractor will assess and decide to issue either a warning and let the individual back into the event, or they will take the wristband off and get security personnel to evict them from the site.
If you are evicted, you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend or family member on site who will have to pack down your stuff and take it home for you.
If evicted, the festival-goer will be escorted off site, where they will have to make their own way home (either by using the taxi ranks, shuttle bus or walking to the train station). They will not be allowed back into the event at all. If you have arrived by car, you will be taken to the car park and escorted off site.
If it is deemed irresponsible by the Safeguarding Lead for the festival to eject the evicted person due to welfare reasons, they will be held either in the Welfare Tent or Eviction tent whilst a next of kin is contacted.
We will record behaviour for evidential purposes using CCTV cameras around the site and other recording devices. By choosing to come to the festival site, this will be seen as acceptance of this and any footage will be given to the police for court purposes.
